Colin Kippin
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Activity overview
Latest activity by Colin Kippin-
Colin Kippin commented,
Please use that ticket for any other comments on that item
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Colin Kippin commented,
Hi Dee, This one is still outstanding - the ticket number is 7636 We will let you know as soon as this has been resolved and released. Regards Colin
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Colin Kippin commented,
Hi Natalie, I have just had a look at your Renewals Due report - the normal Conditions that we have on these are ; Record Type is not Adjustment Status is On Cover, Cancelled Renewed is False Yours...
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Colin Kippin commented,
It needs to make the system calculate the pro rata return based on the Inception date of the Adjustment. At present these are pushed through by reducing all of the covers to zero manually - the Can...
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Colin Kippin commented,
We've found a bug here - Agent Commissions on MTA's in single rating are based on the old case record, in multi they get re submitted and it then reads the Agent Commission file again and gets the ...
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Colin Kippin commented,
Hi Dee, I think it will best to now take this one off to the ticket system to investigate further - I will need to check you Agent settings etc. I will raise that ticket for you now. Regards Colin
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Colin Kippin commented,
I have just tried to re create this - changing the Agent Commission in the Agents screen does not effect existing case records. That rate is only read for new business. So, if an Agent has Commissi...
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Colin Kippin commented,
Thanks for this suggestion! We'll keep this in mind for the future but in the meantime if you have any cases that need undeleting let us know via a support ticket and we'll get it done for you th...
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Colin Kippin created a post,
Refer fields in E Mails generated by Rule Builder
We would like to be able to add some of the Refer Fields that are currently available in the Referrals report to emails that are generated through the editor in the rule builder. I think the most u...
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Colin Kippin commented,
Hi Natalie, We have a new Condition in the reports area in the next release which is Risk Group Insurer so that cases only get selected where there is a match for that Insurer in the selected Risk ...