Could agents commissions only apply to new business and not adjustments

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Dee Coleman

06 August 2014 10:47

We place a policy on cover, the agents commission is 15%. We subsequently have talks with the agent and agree to raise their commission to 20%. We then do an adjustment on the agents client (which was rated at 15%) but when the adjustment is done it pulls the new commission rate across.

It would be really good if the system could freeze the commission on cases so when an adjustment is done the commission does not change. 

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  Permanently deleted user 06 August 2014 10:50

  This would be very usually and prevent a lot of errors.

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  Colin Kippin 13 August 2014 09:30

  I have just tried to re create this - changing the Agent Commission in the Agents screen does not effect existing case records. That rate is only read for new business.

  So, if an Agent has Commission set at 30% on a Scheme where the standard Commission is 25% the 30% rate will get set.

  On that new case record if the Commission is changed from 30% to 32.5% then the next adjustment that is processed will use the 32.5% rate

  If on that adjustment the Commission was changed to 35% the next adjustment would use a 35% rate

  That would seem to be the correct behaviour.

  If the overall Commission for a Scheme is changed in the Agent this will not effect any existing records, only the next new case.

   

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  Dee Coleman 13 August 2014 09:39

  Hi Colin,

  Could you take a look at case number 1802097

  The first case has an agents commission of 25% we have just run an adjustment through and the new agent commission of 28% has come through.

  Maybe we are doing something wrong

  Kind Regards

  Dee

   

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  Colin Kippin 13 August 2014 09:48

  Hi Dee,

  I think it will best to now take this one off to the ticket system to investigate further - I will need to check you Agent settings etc.

  I will raise that ticket for you now.

  Regards

  Colin

   

   

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  Colin Kippin 13 August 2014 15:01

  We've found a bug here - Agent Commissions on MTA's in single rating are based on the old case record, in multi they get re submitted and it then reads the Agent Commission file again and gets the new value.  It took a long while but we tracked it down!

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  Dee Coleman 06 August 2015 08:59

  Hi Colin

  Do we know if there was a resolve to this, im only asking as it seems to be happening again?

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  Colin Kippin 06 August 2015 09:11

  Hi Dee,

  This one is still outstanding - the ticket number is 7636

  We will let you know as soon as this has been resolved and released.

  Regards

  Colin

   

   

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  Colin Kippin 06 August 2015 09:12

  Please use that ticket for any other comments on that item 

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