When postcode lookup is turned on you should only see the postcode field

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05 May 2015 08:24

Raised on the behalf of Steve Cowman.

 

At the moment we use a full address option with several boxes for each line of the address and also a postcode lookup. Is it possible to simply have the postcode box and once the right address is selected, it then opens up the full address fields?

 

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  John Price 05 May 2015 10:15

  That would mean that couldn't enter an address without knowing the postcode. Is this the intention here?

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  Natalie Williams 05 May 2015 10:22

  I like this idea but it should be added as an option.

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  Mark Williams 05 May 2015 10:51

  I agree with Natalie, this would need to be added as an option if at all. I prefer it as it is.

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  Ed Halsey 29 May 2015 10:05

  John - on most online forms you're given the option of putting in just a postcode or beneath it there will be a button (usually aesthetically shown as a hyperlink) to 'enter address manually' which will reveal the hidden address fields to the user.

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  John Price 30 May 2015 13:00

  So trying to understand if its not that you want to always insist on a postcode, but rather make it less likely that they wont?

  Or is it really that a postcode is essential? (maybe needed for rating etc)

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  Ed Halsey 04 June 2015 13:52

  Postcode will nearly always be essential. The issue you get is when it looks up the postcode sometimes it can't find your specific address (particularly in new build areas or commercial districts) so you then need the option to free form type it if you can't find your specific address.

  For example...

  I type RH12 4ES and it lists numbers 1-38. I live at number 37 so I click that and it reveals and populates all the rest of the address fields for me. 

  I type RH12 4ES and it lists numbers 1-38, but I live at Somerset House, Flat 1B, so I need to click ENTER MANUALLY where the postcode should remain, but I have to put in the remainder of the address myself

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  Ed Halsey 04 June 2015 13:54

  Interestingly, MoneySupermarket and Confused.com BOTH force you to pick one of the addresses shown - there is no manually override option.

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  Ed Halsey 08 June 2015 09:38

  John, good example is here: https://engine.worryandpeace.com/gadget/

   

  See attached image.

  
  
  
  Screen Shot 2015-06-08 at 10.37.11.png

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  Sukhjinder Mann 20 July 2016 12:52

  This feature is completed by adding changes to the  existing  address control. This now shows the user only the postcode lookup field with the ability to enter an address manually if there is no postcode provided.   

  • The control name still remains the same ('Client Address') when adding to the question set.
  • If the address lookup is turned on, only the postcode field will show initially, giving the user ability to find address via lookup.
  • The same address control is still appropriate even if the address lookup is not turned off. In this case, all address fields will be provided initially.

   

   

   

   

   

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