ADM 3 Timing Out - Affects Multiple Users

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Carl Pollington

27 June 2014 08:55

Hi. As discussed on the phone just now, AD3 doesn't seem to be responding properly. Attempts to cancel direct debits for customers, upload daily banking files and run reports seem to be timing out.

Could you look at this as a matter of urgency?

Thanks.

Carl, Pier Insurance, 0844 815 1010

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  Carl Pollington 27 June 2014 08:59

  Screenshot attached

  
  
  
  Time Out.png

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  Permanently deleted user 27 June 2014 09:07

  Hi Carl, 

  Thank you for raising this.  There was an import running on AD3 which has now completed.  Please can you test this and let me know if things are back to normal? 

  Also if you get another issue like this, in the future the best place to raise it is by raising a ticket here:

  http://support.admnetwork.com/tickets/new

  Thanks

  Adam

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  Carl Pollington 27 June 2014 09:09

  Hi. Thanks for your email. Things seem to be running normally now.

  I raised a ticket as requested but given the urgency of the job I wanted to speak to someone as well.

  Thanks for confirming and fixing quickly.

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